FAQ
SHIPPING
We work with FEDEX, DHL and local postal services, depending on the location of the warehouse and the destination country.
We usually opt for discreet and secure packaging. In certain cases, to meet customs regulations, we may use custom packaging, such as repurposing a board game box.
Choose the products you want, verify their availability, add them to your cart, and proceed to checkout to complete your payment.
We offer a reshipment guarantee. While 99.99% of orders arrive without issues, in rare cases where problems occur, we will reship your order at no extra charge.
US Domestic products come with higher shipping costs.
Once your order is placed, our manager will send the payment details to the email you provided. Please make sure the email address is accurate.
US Domestic shipping typically takes 3–5 days, whereas International shipping can take 15–20 days. Domestic shipping is slightly more expensive. For a detailed price breakdown, please visit our website.
You can contact our consultant to check the availability of any product.
We offer discounts to loyal and returning customers.
If you need any assistance, feel free to get in touch with our consultant, and we’ll be happy to help.
Your tracking number will be sent within 48 hours after your payment is confirmed, and your order has been handed over to our shipping department.
Reach out to our consultant for assistance in tracking your package and obtaining updated delivery information.
PRODUCTS
As authorized distributors for ZPHC, Spectrum Pharma, Magnus Pharmaceuticals, Pharmacom, and others, all our products come with unique codes that can be verified on the official manufacturer websites.
If you’re unable to locate a specific item, reach out to us for assistance. We’ll search through our database and warehouse inventory to help find what you’re looking for, even if it’s not listed on the website.
Due to a high volume of orders, it might take us some time to respond. Please remain patient, and we’ll get back to you as soon as possible.
You can either use the search function at the top of the page or contact us directly via email or WhatsApp for support.
To make changes to your order, simply reach out to our consultant for assistance.
After placing an order, our consultant will send you a confirmation via email. Please ensure that your email address is correct. It may take up to 6 hours to receive the confirmation, so remain available during this time.
If the item you’re looking for is out of stock, consult with our specialist for information about restock dates or possible alternatives.
If you don’t receive your tracking number within 3 days, please get in touch with our consultant for assistance.
There is no set minimum order amount.
If you encounter any issues during the payment process, contact our operator immediately for help.
For information regarding discounts, please consult with our advisor.
Order rejections may occur due to incorrect information or delivery restrictions in your country. Contact our operator for a quick resolution.
To learn more about bulk order conditions, consult with our advisor.
In case your payment is returned, it could be due to technical issues or incorrect processing. Contact our operator for support.
If your payment is declined, reach out to our operator for assistance. The issue may be related to your payment method.